Frequently Asked Questions
Q: How often do most users log into Aviva IQ?
A: Not often at all. Most users customize messages, set the scheduler, and then sit back while Aviva IQ sends out the right messages at the right times.
Q: Does Aviva IQ replace the need for me to respond to my Airbnb guests?
A: No. As an Airbnb host, you are responsible for answering your guests. Aviva IQ is there to help automate your customized post-booking messages (confirmation, check-in, booking extension, check-out, review request), which may eliminate over 80% of messages from your workload.
Q: Will Aviva IQ’s automated messaging make guests feel like they’re receiving messages from a robot?
A: Absolutely not! Robot responses are very impersonal and off-putting. On the contrary, Aviva IQ allows you to customize messages that are personalized and worded exactly how you would like them to be sent to your guests.
Q: Do I need to create a new message each time a guest makes a reservation?
A: No, that’s the beauty of Aviva IQ. Once you create your messages (confirmation, check-in, booking extension, check-out, review request) and set the scheduler, Aviva IQ takes it from there. Note: If you have multiple properties, you will need separate messages for each.
Q: What if I want to personalize my messages?
A: No problem. Using Aviva IQ’s dynamic messaging platform, you can insert Tags within your messages that automatically personalize your messages with information about your guests and their reservations.
Q: What is a Tag?
A: Tags are also known as personalization tags. These tags allow you to insert unique data about your guest reservations directly into your messages. For example, if you’d like to insert your guest’s name into your messages, you should use the Tag <<GUEST_NAME>>. Every time Aviva IQ sees the tag<<GUEST_NAME>> in your message, we will replace this tag with the correct guest name for each of your future reservations at this property.
Q: How do I insert a Tag?
A: To add a Tag to your message, simply place your cursor where you want to insert the Tag, and click on the desired tag.
Q: How can I preview a message before I make it Active?
A: You can view your messages for a given property by clicking on the “Edit Message” link next to it. Click on the one you’d like to review, modify if necessary, and click save once you are happy with the wording.
Q: How do I make a message Active?
A: After creating a message, make sure the “Active” checkbox is enabled. It is not sufficient to click the “Save” button. The “Save” button saves the wording of your message while the “Active” checkbox activates your message. So be sure the “Active” checkbox is enabled and then click the “Save” button.
Q: If I want to modify a message, what do I need to do?
A: Just click on the “Edit Message” link located next to a property, click on the message you want to update, modify your message, and click “Save”.
Q: What if I want to automate a message that is not in the list provided by Aviva IQ?
A: This feature is not currently available, but is in our future plans.
Q: What if I don’t want Aviva IQ to have access to my Gmail account?
A: That’s ok. You can set up a separate Gmail account. Click here to set up a new Gmail account.
Q: I don’t have a Gmail account. How can I sign up for Aviva IQ?
A: Aviva IQ only works with Gmail at this time. But don’t worry, it is super easy to set up a new Gmail account.
Q: If I have more than one property in my Airbnb account, can Aviva IQ manage messages for all of them?
A: Yes. You may choose to link one or more properties from your Airbnb account to your Aviva IQ account.
Q: Does Aviva IQ support other property rental platforms like HomeAway, VRBO, or Booking.com?
A: We currently only support Airbnb, with plans to support other platforms in the future.
Q: When will Aviva IQ be available in my country?
A: We currently support English-speaking countries across the world, with plans to support additional languages and countries over time. Please send an email with your country to firstname.lastname@example.org to be alerted when Aviva IQ is available in your country.
Q: How much does Aviva IQ cost?
A: It’s free. So, go ahead and sign up now!